Our commitment to accessibility
The Heart and Stoke Foundation of Ontario (HSFO) is committed to excellence in serving our supporters (volunteers, donors, and staff). We are committed to giving people with disabilities the same opportunity to access our goods and services, both electronically and in person, in a manner that respects the dignity and independence of persons with disabilities.
The Heart and Stroke Foundation is committed to creating an accessible environment for all Ontarians as articulated in our Diversity Statement:
The Heart and Stroke Foundation is committed to creating a welcoming and supportive environment that embraces difference. We are an inclusive organization that values, respects and empowers its employees, volunteers and the people that it serves, and responds to the needs of Ontario’s diverse communities through all its mission activities.
The Heart and Stroke Foundation is committed to excellence in serving all customers including persons with disabilities and we will carry out our functions and responsibilities in the following areas:
PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
We will train our service staff on how to interact and communicate with our diverse user community and people with various types of disabilities.
Use of service animals and support persons
Any person with a disability who is accompanied by a support person will be allowed to enter Heart and Stroke Foundation premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of temporary disruption
The notice will be placed at all public entrances and service counters on our premises.
TRAINING FOR STAFF
HSFO will provide training to all employees who deal with the public or other third parties on their behalf and all those who are involved in the development and approvals of customer service policies.
Training will include:
Timeline for Training
Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be by telephone, in person, in writing or by email. The Heart and Stroke Foundation will make best efforts to provide a response in the same format in which the feedback was received.
Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken. The Heart and Stroke Foundation will respond within 21 working days.
Feedback may be provided directly to:
Questions about this policy:
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation will be provided by the Manager, Facilities, Leases & Contracts of The Heart and Stroke Foundation, Ontario. Please email Tony Carpino at firstname.lastname@example.org.