Our commitment to accessibility
The Heart and Stoke Foundation of Ontario (HSFO) is committed to excellence in serving our supporters (volunteers, donors, and staff). We are committed to giving people with disabilities the same opportunity to access our goods and services, both electronically and in person, in a manner that respects the dignity and independence of persons with disabilities.
The Heart and Stroke Foundation is committed to creating an accessible environment for all Ontarians as articulated in our Diversity Statement:
The Heart and Stroke Foundation is committed to creating a welcoming and supportive environment that embraces difference. We are an inclusive organization that values, respects and empowers its employees, volunteers and the people that it serves, and responds to the needs of Ontario’s diverse communities through all its mission activities.
The Heart and Stroke Foundation is committed to excellence in serving all customers including persons with disabilities and we will carry out our functions and responsibilities in the following areas:
PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
We will train our service staff on how to interact and communicate with our diverse user community and people with various types of disabilities.
Use of service animals and support persons
Any person with a disability who is accompanied by a support person will be allowed to enter Heart and Stroke Foundation premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of temporary disruption
The notice will be placed at all public entrances and service counters on our premises.
TRAINING FOR STAFF
HSFO will provide training to all employees who deal with the public or other third parties on their behalf and all those who are involved in the development and approvals of customer service policies.
Training will include:
Timeline for Training
The ultimate goal of the Heart and Stroke Foundation of Ontario is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Questions about this policy:
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation will be provided by the Manager, Learning and Development of The Heart and Stroke Foundation of Ontario. Please email Farrell Hall at firstname.lastname@example.org.